What We’re Hearing from Guests (That You Should Know To)

“This is the first time I’ve felt like me again on a cruise.”

“I didn’t know anyone when I boarded. I’m leaving with five friends, and a new signature lipstick.”

“You made the ship feel smaller in the best way possible.”

We hear this kind of feedback all the time. And not in exit surveys, i n the moment, over coffee. mid-laughter. Just after someone said, “I needed this.”

Because when you create the right environment, warm, intimate, and thoughtfully designed, guests open up. And when they do, they tell you exactly what’s working... and what’s missing.

So, what are we hearing?

🛳️ “I want to connect, but I don’t know how.”

Even the most seasoned travelers sometimes feel awkward striking up conversations. They’re eager for connection, but need a gentle, guided way in.Our small-batch workshops, storytelling circles, and conversation card socials create that bridge.

✨ “I’ve done this itinerary before, I’m here for something different.”

Luxury guests are often repeat cruisers. That means they’ve seen the sights. Now they’re craving depth. Experiences that go beyond destination and into discovery, of themselves, their partners, and fellow travelers.

🤝 “I love when cruise events feel personalised to me”

Guests are telling us loud and clear: they want enrichment that doesn’t feel like a lecture or a sales pitch. They want hosts who feel like friends. They want experiences that spark stories.That’s our sweet spot.

Here’s why it matters to you

Cruise lines are investing more than ever in wellness, personalization, and brand storytelling. But unless you have the right onboard experiences to bring those ideas to life, they stay buzzwords.

Raconteur translates guest expectations into guest loyalty.

✅ We boost NPS by giving guests connection, community, and conversation
✅ We elevate your brand perception with modern, luxury-aligned programming
✅ We reduce passive downtime and turn it into emotionally memorable moments

Let your guests do the talking

We don’t need to guess what today’s cruisers want. They’ve told us - and we’ve built Raconteur to deliver it, seamlessly, strategically, and with the kind of impact that lingers long after disembarkation.

If you’re thinking about what’s next for enrichment, connection, or luxury programming, we’d love to show you what’s possible.